Privacy Policy

1. Introduction

Welcome to Ramadan Fresh Box ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you place an order:

• Full name
• Phone number
• Delivery address (including landmark)
• Email address (if provided)
• Order details and preferences

2.2 Payment Information

Payment transactions are processed through Razorpay, a secure third-party payment gateway. We do not store your complete credit card or debit card information. Razorpay collects and processes payment information in accordance with their privacy policy.

2.3 Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We use your information for the following purposes:

• Processing and delivering your orders
• Communicating with you about your orders (delivery updates, confirmations)
• Processing payments securely
• Improving our services and customer experience
• Sending promotional offers and updates (with your consent)
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: To fulfill your orders
• Payment Processors: Razorpay for secure payment processing
• Service Providers: Third parties who assist in operating our business
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and legal purposes for a period of 7 years.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

12. Compliance with Indian Laws

This Privacy Policy is designed to comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We are committed to protecting your personal information in accordance with Indian data protection laws.