Refund & Cancellation Policy

1. Overview

At Ramadan Fresh Box, we strive to provide the best quality fresh fruits and timely delivery service. This policy outlines the terms and conditions for order cancellations and refunds. Please read this carefully before placing your order.

2. Cancellation Policy

2.1 Customer-Initiated Cancellation

2.2 How to Cancel Your Order

1. Contact us immediately via phone or email (contact details below)
2. Provide your order ID and reason for cancellation
3. We will verify if cancellation is possible
4. Confirmation will be sent via SMS/email

2.3 Company-Initiated Cancellation

We reserve the right to cancel orders in the following cases:

• Product unavailability due to unforeseen circumstances
• Inability to deliver to the specified address
• Payment or fraud-related issues
• Extreme weather or force majeure events
• Technical errors resulting in incorrect pricing

✓ Full refund will be processed if we cancel your order

3. Refund Policy

3.1 Refund Eligibility

You are eligible for a refund if:

• Order cancelled within the allowed time window
• We are unable to deliver your order
• You receive damaged or rotten fruits
• Wrong items are delivered
• Items are missing from your order
• Payment was debited but order was not confirmed

3.2 Non-Refundable Cases

3.3 Refund Process Timeline

3.4 Refund Method

• Refunds will be processed to the original payment method used
• For UPI/Card payments: Credited to the same account
• For failed transactions: Auto-refund within 7 days
• We do not provide cash refunds

4. Quality Issues and Replacements

4.1 Reporting Quality Issues

4.2 Resolution Options

Based on the issue, we will offer:

• Replacement: Fresh items delivered (if time permits)
• Partial Refund: For specific damaged items
• Full Refund: If major quality issues
• Credit for Next Order: As compensation (if preferred)

5. Donation Orders

6. Failed Deliveries

6.1 Customer Unavailable

If you are unavailable at the delivery location:

• Delivery partner will attempt to contact you (3 attempts)
• 15-minute waiting time at location
• If unreachable, order marked as "undelivered"
• No refund for customer unavailability
• Redelivery may be attempted (subject to additional charges)

6.2 Wrong Address

• Verify your address before confirming order
• Address corrections after dispatch may not be possible
• Unable to deliver due to wrong address: No refund
• Redelivery to correct address: Additional charges apply

7. Payment Issues

7.1 Payment Failures

• If payment fails, order will not be processed
• Multiple payment attempts allowed
• Contact your bank for declined transactions

7.2 Double Charges

• If charged multiple times for single order, contact us immediately
• Provide transaction screenshots/IDs
• Excess amount refunded within 5-7 business days

8. How to Request a Refund

9. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact our customer support team to escalate
• We will review your case within 48 hours
• Final decision will be communicated via email
• For unresolved disputes, you may approach consumer forums

10. Force Majeure

In case of natural disasters, strikes, pandemics, or other events beyond our control that prevent delivery, we will process full refunds. However, we are not liable for any consequential damages or losses arising from such events.

11. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically.

12. Contact Information

For any questions or to request a refund/cancellation: