Terms of Service

1. Acceptance of Terms

Welcome to Ramzan Fresh Box. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

Ramadan Fresh Box provides fresh fruit delivery services specifically for Iftar during the holy month of Ramadan in Hyderabad, Telangana. Our services include:

• Pre-packaged fresh fruit boxes for self-consumption
• Donation options for distributing fruit boxes to the needy
• Daily deliveries before Maghrib prayer time
• Online ordering and payment processing

3. Order Placement and Acceptance

3.1 Order Process

• Orders must be placed through our website
• You must provide accurate delivery information
• Orders are confirmed upon successful payment
• We reserve the right to refuse or cancel any order

3.2 Cutoff Times

4. Pricing and Payment

4.1 Pricing

• All prices are listed in Indian Rupees (INR)
• Prices are inclusive of applicable taxes
• We reserve the right to change prices without prior notice
• Price changes do not affect confirmed orders

4.2 Payment

• Payment must be made at the time of order placement
• We accept payments through Razorpay (UPI, cards, net banking, wallets)
• Payment confirmation is required for order processing
• Failed payments will result in order cancellation

5. Delivery Policy

5.1 Delivery Areas

We currently deliver within Hyderabad city limits. Delivery availability is subject to our operational capacity and may vary by location.

5.2 Delivery Timing

• All orders are delivered before Maghrib (Iftar time)
• Exact delivery time may vary based on route optimization
• We will make reasonable attempts to deliver on time
• Delays due to unforeseen circumstances are not our responsibility

5.3 Delivery Requirements

• Someone must be available to receive the delivery
• Provide accurate address with landmarks
• Keep your phone reachable for delivery coordination
• We are not responsible if delivery cannot be completed due to incorrect information

6. Cancellation and Refund Policy

6.1 Cancellation by Customer

• Before Processing: Full refund if cancelled before order is assigned for delivery
• After Processing: No refund once order is dispatched
• Cancellation Window: Typically 30 minutes after order placement

6.2 Cancellation by Us

We may cancel orders in the following situations:

• Product unavailability due to unforeseen circumstances
• Inability to deliver to the provided address
• Payment issues or fraudulent activities
• Force majeure events

Full refund will be processed within 5-7 business days.

6.3 Refund Process

• Refunds will be processed to the original payment method
• Processing time: 5-7 business days
• Bank processing may take additional 5-10 days

7. Quality and Returns

7.1 Product Quality

We ensure all fruits are fresh and of high quality. However, if you receive damaged or poor-quality products, please contact us immediately upon delivery.

7.2 Complaints

8. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account (if registered)
• Use our services only for lawful purposes
• Not engage in fraudulent activities
• Not interfere with the proper functioning of our website

9. Limitation of Liability

To the maximum extent permitted by law, Ramzan Fresh Box shall not be liable for:

• Delays or failures in delivery due to circumstances beyond our control
• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Issues arising from third-party services (payment gateways, etc.)

Our total liability shall not exceed the amount paid for the specific order in question.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Ramzan Fresh Box and protected by Indian intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

11. Donation Services

For donation orders:

• We distribute donated boxes to verified recipients
• Photos/updates may be shared for transparency
• Donations are non-refundable once processed
• Tax exemption certificates are not provided (we are not a registered charity)

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, strikes, power failures, internet disruptions, or government actions.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions or concerns about these Terms of Service, please contact us:

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.